Safety rules for the construction and installation of lifts - Lifts for the transport of persons and goods - Part 28: Twoway communication system to contact a rescue service

This document specifies the technical requirements for the two-way communication system of passenger and goods passenger lifts, to communicate with a reception equipment.
This document is not applicable to lifts installed before the date of its publication.

Sicherheitsregeln für die Konstruktion und den Einbau von Aufzügen - Aufzüge für den Personen- und Gütertransport - Teil 28: Zwei-WegeKommunikationssystem zur Verbindung mit einem Rettungsdienst

Dieses Dokument legt die technischen Anforderungen an Zwei-Wege-Sprechverbindungssysteme für Personen- und Lastenaufzüge zur Kommunikation mit Notrufzentralen fest.
Dieses Dokument gilt nicht für Aufzüge, die vor dem Veröffentlichungsdatum dieses Dokuments eingebaut wurden.

Règles de sécurité pour la construction et l'installation des élévateurs - Élévateur pour le transport de personnes et d'objets - Partie 28 : Système de communication bidirectionnelle permettant d¿obtenir une liaison permanente avec un service d¿intervent

Le présent document spécifie les exigences techniques relatives au système de communication bidirectionnelle des ascenseurs et des ascenseurs de charge, pour communiquer avec un équipement de réception.
Le présent document ne s’applique pas aux ascenseurs installés avant sa date de publication.

Varnostna pravila za konstruiranje in vgradnjo dvigal (liftov) - Dvigala za prevoz oseb in blaga - 28. del: Dvosmerni komunikacijski sistem za stik z reševalno ekipo

General Information

Status
Not Published
Public Enquiry End Date
11-Dec-2025
Current Stage
4020 - Public enquire (PE) (Adopted Project)
Start Date
08-Oct-2025
Due Date
25-Feb-2026
Completion Date
10-Dec-2025

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Effective Date
22-Nov-2023

Overview

oSIST prEN 81-28:2025 sets out the safety rules and technical requirements for two-way communication systems in passenger and goods lifts. These communication systems are critical for enabling contact with rescue services in case of lift entrapment or emergencies. Developed by the Slovenian Institute for Standardization (SIST) as part of the EN 81 series, this draft European Standard is intended to ensure reliable emergency communication in lifts installed after its adoption.

The standard applies to all new passenger and goods passenger lifts, focusing on the technical performance, user accessibility, and verification of the two-way communication system. It is aligned with essential health and safety requirements of EU Directive 2014/33/EU for lifts, supporting legal compliance and enhancing user safety across Europe.

Key Topics

  • Initiation Devices:

    • Clear identification and accessibility of activation buttons inside the lift car
    • Devices must be positioned at a user-friendly height and visually distinguished by recognized symbols
  • Alert Activation and Communication Process:

    • Systems must activate an alert after intended use and connect with specified reception equipment
    • Timely and verifiable initiation of two-way voice communication is mandatory
    • Provision for contacting alternative reception if the primary one fails
  • Emergency Power Supply:

    • The system must function reliably during power failures
    • Backup power must ensure at least one hour of full operation, including a minimum of 15 minutes of voice communication
  • Automatic System Testing and Signaling:

    • The system must automatically test its communication link at least every three days
    • Optical and acoustic signals must guide users during alerts and indicate system status visibly and audibly
  • Information and Verification:

    • Clear instructions for operation, system checks, and interpreting signals
    • Procedures for manual and automatic system testing
    • Defined methods for verifying that all safety and functional requirements are met

Applications

Implementing the requirements of oSIST prEN 81-28:2025 has several practical benefits:

  • Enhanced Passenger Safety:
    Ensures that anyone trapped in a lift can reliably communicate with emergency services, reducing risk and response time during incidents.

  • Compliance with EU Safety Regulations:
    Facilitates adherence to Directive 2014/33/EU, supporting building operators and manufacturers in meeting legal requirements for new lifts.

  • Maintainer and Installer Assurance:
    Provides lift installers and maintenance staff with clear guidance on system features, periodic testing, and required documentation for verification.

  • Universal Accessibility:
    Appropriate system design ensures people of all abilities, including those with disabilities, can easily initiate an emergency call for help.

  • Building Value and Reputation:
    Buildings with compliant lifts demonstrate a commitment to safety, which can be a differentiating factor for tenants and visitors.

Related Standards

  • EN ISO 8100-1
    Safety rules for the construction and installation of passenger and goods passenger lifts

  • EN 81 Series
    Comprehensive suite of safety standards covering different aspects of lift construction, installation, and operation

  • ISO 4190-5
    Specifications for lift installation, including control devices and required fittings

  • EN ISO 12100
    General principles for design, risk assessment, and risk reduction for machinery

These related standards provide further context or cover additional aspects of lift safety and construction, supporting a holistic approach to elevator compliance and user protection.


Keywords: two-way communication system, lift safety standard, lift emergency communication, passenger lifts, goods lifts, rescue service contact, EN 81-28, SIST, lift compliance, EU Directive 2014/33/EU, emergency power supply, lift safety verification.

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oSIST prEN 81-28:2025 - BARVE

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Frequently Asked Questions

oSIST prEN 81-28:2025 is a draft published by the Slovenian Institute for Standardization (SIST). Its full title is "Safety rules for the construction and installation of lifts - Lifts for the transport of persons and goods - Part 28: Twoway communication system to contact a rescue service". This standard covers: This document specifies the technical requirements for the two-way communication system of passenger and goods passenger lifts, to communicate with a reception equipment. This document is not applicable to lifts installed before the date of its publication.

This document specifies the technical requirements for the two-way communication system of passenger and goods passenger lifts, to communicate with a reception equipment. This document is not applicable to lifts installed before the date of its publication.

oSIST prEN 81-28:2025 is classified under the following ICS (International Classification for Standards) categories: 13.320 - Alarm and warning systems; 91.140.90 - Lifts. Escalators. The ICS classification helps identify the subject area and facilitates finding related standards.

oSIST prEN 81-28:2025 has the following relationships with other standards: It is inter standard links to SIST EN 81-28:2022. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.

oSIST prEN 81-28:2025 is associated with the following European legislation: EU Directives/Regulations: 2014/33/EU; Standardization Mandates: M/599. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.

oSIST prEN 81-28:2025 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.

Standards Content (Sample)


SLOVENSKI STANDARD
01-december-2025
Varnostna pravila za konstruiranje in vgradnjo dvigal (liftov) - Dvigala za prevoz
oseb in blaga - 28. del: Dvosmerni komunikacijski sistem za stik z reševalno ekipo
Safety rules for the construction and installation of lifts - Lifts for the transport of persons
and goods - Part 28: Twoway communication system to contact a rescue service
Sicherheitsregeln für die Konstruktion und den Einbau von Aufzügen - Aufzüge für den
Personen- und Gütertransport - Teil 28: Zwei-WegeKommunikationssystem zur
Verbindung mit einem Rettungsdienst
Règles de sécurité pour la construction et l'installation des élévateurs - Élévateur pour le
transport de personnes et d'objets - Partie 28 : Système de communication
bidirectionnelle permettant d¿obtenir une liaison permanente avec un service d¿intervent
Ta slovenski standard je istoveten z: prEN 81-28
ICS:
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
91.140.90 Dvigala. Tekoče stopnice Lifts. Escalators
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

DRAFT
EUROPEAN STANDARD
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2025
ICS 13.320; 91.140.90 Will supersede EN 81-28:2022
English Version
Safety rules for the construction and installation of lifts -
Lifts for the transport of persons and goods - Part 28: Two-
way communication system
Règles de sécurité pour la construction et l'installation Sicherheitsregeln für die Konstruktion und den Einbau
des élévateurs - Élévateur pour le transport de von Aufzügen - Aufzüge für den Personen- und
personnes et d'objets - Partie 28 : système de Gütertransport - Teil 28: Zwei-Wege-
communication bidirectionnelle Kommunikationssystem
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 10.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 81-28:2025 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 4
1 Scope . 4
2 Normative references . 4
3 Terms and definitions . 5
4 Safety requirements and/or protective/risk reduction measures . 5
4.1 Introduction . 5
4.2 Two-way communication system. 5
4.2.1 Initiation device . 5
4.2.2 Alert activation . 5
4.2.3 Filtering . 6
4.2.4 Initiation of communication . 6
4.2.5 Two-way voice communication . 6
4.2.6 End of alert . 6
4.2.7 Emergency supply . 6
4.2.8 Automatic test . 7
4.2.9 Optical and acoustic signals in the lift car . 7
5 Information for use . 8
6 Verification of the safety requirements and/or protective measures . 8
Annex ZA (informative) Relationship between this European Standard and the essential
requirements of Directive 2014/33/EU aimed to be covered . 10
Bibliography . 12

European foreword
This document (prEN 81-28:2025) has been prepared by Technical Committee CEN/TC 10 “Lifts,
escalators and moving walks”, the secretariat of which is held by AFNOR.
This document is currently submitted to the CEN Enquiry.
This document will supersede EN 81-28:2022.
EN 81-28:2025 includes the following significant technical changes with respect to EN 81-28:2022:
— editorial corrections to assist in understanding;
— replaced term “alarm” status to “alert” status;
— replaced term “alarm system” and “alarm equipment” to “two-way communication system”;
— clarification and streamlining of requirements;
— changes in verification of the safety requirements and/or protective measures;
— the Annex ZA has been updated.
This document is intended to be used in conjunction with EN ISO 8100-1:— , which gives the basic
requirements for passenger and goods passenger lifts.
This document is part of the EN 81 series of standards. The structure of the EN 81 series is described in
CEN/TR 81-10:2008.
This document has been prepared under a standardization request addressed to CEN by the European
Commission. The Standing Committee of the EFTA States subsequently approves these requests for its
Member States.
For the relationship with EU Legislation, see informative Annex ZA, which is an integral part of this
document.
Under preparation. Stage at the time of publication: prEN ISO 8100-1:2024.
Introduction
This document is a type-C standard as stated in EN ISO 12100:2010.
This document is of relevance, in particular, for the following stakeholder groups representing the market
players with regard to machinery safety:
— machine manufacturers (small, medium and large enterprises);
— health and safety bodies (regulators, accident prevention organizations, market surveillance etc.).
Others can be affected by the level of machinery safety achieved with the means of the document by the
above-mentioned stakeholder groups:
— machine users/employers (small, medium and large enterprises);
— machine users/employees (e.g. trade unions, organizations for people with special needs);
— service providers, e.g. for maintenance (small, medium and large enterprises);
— consumers (in case of machinery intended for use by consumers).
The above-mentioned stakeholder groups have been given the possibility to participate in the drafting
process of this document.
The machinery concerned and the extent to which hazards, hazardous situations or hazardous events are
covered are indicated in the Scope of this document.
When requirements of this type C standard are different from those which are stated in type A or type B
standards, the requirements of this type C standard take precedence over the requirements of the other
standards for machines that have been designed and built according to the requirements of this type C
standard.
1 Scope
This document specifies the technical requirements for the two-way communication system of passenger
and goods passenger lifts, to communicate with a reception equipment.
This document is not applicable to lifts installed before the date of its publication.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN ISO 12100:2010, Safety of machinery — General principles for design — Risk assessment and risk
reduction (ISO 12100:2010)
ISO 4190-5:2006, Lift (Elevator) installation — Part 5: Control devices, signals and additional fittings
ISO 7000:2019, Graphical symbols for use on equipment — Registered symbols
IEC 60417:2025, Database — Graphical symbols for use on equipment
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN ISO 12100:2010 and the
following apply.
ISO and IEC maintain terminology d
...