SIST-TS ISO/TS 21030:2024

TECHNICAL ISO/TS
SPECIFICATION 21030
First edition
2023-10
Educational organizations —
Requirements for bodies providing
audit and certification of educational
organizations' management systems
Organismes d'éducation/formation — Exigences pour les organismes
procédant à l'audit et à la certification des systèmes de management
des organismes d'éducation/formation
Reference number
© ISO 2023
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 6
5 General requirements . 6
5.1 L egal and contractual matters . 6
5.2 Management of impartiality . 6
5.3 Liability and financing . 6
6 Structural requirements .7
7 Resource requirements .7
7.1 Competence of personnel . 7
7.1.1 General considerations . 7
7.1.2 Determination of competence criteria. 7
7.1.3 E valuation processes . 7
7.1.4 Other considerations . 7
7.2 Personnel involved in the certification activities . 8
7.3 Use of individual external auditors and external technical experts . 8
7.4 Personnel records . 8
7.5 Outsourcing . 8
8 Information requirements . 8
8.1 Public information . . 8
8.2 Certification documents . 8
8.3 Reference to certification and use of marks . 8
8.4 Confidentiality . 8
8.5 Information exchange between a certification body and its clients . 8
9 Process requirements . 9
9.1 Pre-certification activities . 9
9.1.1 General . 9
9.1.2 Application . 9
9.1.3 Application review . . 9
9.1.4 Audit programme . 9
9.1.5 Determining audit time . 9
9.1.6 Multi-site sampling . . 10
9.1.7 Multiple management system standards . 11
9.2 P lanning audits . 11
9.3 Initial certification . 11
9.4 Conducting audits . 13
9.5 Certification decision . . .13
9.6 Maintaining certification . 13
9.7 Appeals . 13
9.8 Complaints.13
9.9 Records of applicants and clients . 13
10 M anagement system requirements for certification bodies .13
Annex A (normative) Determination of audit time .14
Annex B (normative) Specific knowledge and skills for certification functions in EOMS .17
Bibliography .22
iii
Foreword
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iv
Introduction
Certification of the educational organization management systems (EOMS) of an organization is one
means of providing assurance that the organization has implemented a system for the management of
its educational services in line with its policy.
Requirements for an EOMS can originate from a number of sources. This document has been developed
to assist in the certification of EOMS that fulfil the requirements of ISO 21001. The contents of this
document can also be used to support certification of EOMS that are based on other sets of specified
EOMS requirements.
This document is intended for use by bodies that carry out audit and certification of EOMS by providing
generic requirements for such bodies. Such bodies are referred to as certification bodies. This wording
is not intended to be an obstacle to the use of this document by bodies with other designations that
undertake activities covered by the scope of this document. This document is intended to be used
by anybody involved in the audit of EOMS. It can also be used to support other types of educational
organization certifications based on a combination of ISO/IEC 17021-1, ISO/IEC 17024 and
ISO/IEC 17065.
Certification activities involve the audit of an organization’s EOMS. The form of attestation of conformity
of an organization’s EOMS to a specific EOMS standard (e.g. ISO 21001) or other specified requirements
is normally a certification document or a certificate.
It is for the organization being certified to develop its own management systems (e.g. EOMS in
accordance with ISO 21001, other sets of specified EOMS requirements, quality management systems,
environmental management systems or occupational health and safety management systems) and,
other than where relevant legislative requirements specify to the contrary, it is for the organization to
decide how the various compon
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