EN 16584-2:2017

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Bahnanwendungen - Gestaltung für mobilitätseingeschränkte Menschen - Allgemeine Anforderungen - Teil 2: InformationenApplications ferroviaires - Conception destinée à l'usage par les PMR: Exigences générales - Partie 2: InformationsRailway applications - Design for PRM Use - General Requirements - Part 2: Information45.020Železniška tehnika na splošnoRailway engineering in general11.180.01VSORãQRAids for disabled and handicapped persons in generalICS:Ta slovenski standard je istoveten z:EN 16584-2:2017SIST EN 16584-2:2017en,fr,de01-marec-2017SIST EN 16584-2:2017SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16584-2
January
t r s y ICS
s sä s z rä r sâ
v wä r t r English Version
Railway applications æ Design for PRM use æ General requirements æ Part
tã Information Applications ferroviaires æ Conception destinée à l 5usage par les PMRã Exigences générales æ Partie
tã Informations
Bahnanwendungen æ Gestaltung für die Nutzung durch PRM æ Allgemeine Anforderungen æ Teil
tã Informationen This European Standard was approved by CEN on
s r September
t r s xä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
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t r s y CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s x w z væ tã t r s y ESIST EN 16584-2:2017

PRM signage . 39 A.1 Infrastructure signs . 39 A.2 Rolling stock signs . 39 A.3 International wheelchair sign . 39 A.4 Inductive loop (coupling) sign . 40 A.5 Call for aid . 40 A.6 Priority seating signs . 40 SIST EN 16584-2:2017

Tactile characteristics . 42 B.1 Tactile pictograms and characters . 42 B.2 Tactile controls . 43 B.3 Tactile feedback or tactile indication . 44 Annex C (normative)
Eye point dimensions . 45 Annex D (normative)
Visual acuity for displays . 46 Annex E (normative)
Specific braille Requirements . 54 Annex F (normative)
Characteristics of 'easily readable' . 55 Annex G (normative)
Passenger external doors audible signals . 59 G.1 General . 59 G.2 Door opening - Characteristics . 59 G.3 Door close - Characteristics . 60 Annex H (normative)
EC verification . 61 H.1 Interoperability constituents . 61 H.1.1 Conformity assessment . 61 H.1.2 Application of modules . 61 H.2 Subsystems . 62 H.2.1 EC verification (general) . 62 H.2.2 Procedures for EC verification of a subsystem (modules) . 62 Annex I (normative)
Summary of testing requirements . 64 Annex J (informative)
Other specific braille requirements . 66 J.1 General requirements for braille . 66 J.2 Checking readability of braille . 66 J.3 Recommendations for braille carrier material . 67 J.4 The braille cell . 67 J.5 Marburg medium spacing convention for braille . 68 J.6 Braille character sets . 68 Annex K (informative)
Pictograms examples and ‘Good practice’ . 70 Annex L (informative)
Examples of toilet control device good practice . 75 L.1 Orientation of equipment and associated labels . 75 L.2 Function identification . 75 L.2.1 General . 75 L.2.2 Visual identification of the function should be pictograms or simple words . 75 L.2.3 Tactile identification of the function . 75 L.3 “Vacant / occupied / out of service” indicator . 78 L.3.1 General . 78 SIST EN 16584-2:2017

Electronic display assessment guidance . 80 M.1 General . 80 M.2 Worked through assessment example . 81 Annex N (informative)
Examples of sans serif fonts . 82 Annex O (informative)
Examples of tactile toilet door locking devices . 84 Annex P (informative)
Door buttons . 87 P.1 Examples of door buttons . 87 P.2 Visual and tactile symbols on or near door buttons . 87 Annex ZA (informative)
Relationship between this European Standard and the Essential Requirements of EU Directive 2008/57/EC aimed to be covered . 89 Bibliography . 91
— Part 1: Steps for access and egress (EN 16586-1) — Part 2: Boarding aids (EN 16586-2) — EN 16587 is a standard that covers infrastructure — Railway applications — Design for PRM use — Requirements for obstacle free routes for infrastructure. These standards aim to clarify the requirements (with clear and consistent terms and definitions) and to define the associated criteria and, where appropriate, methodologies to allow a clear pass/fail assessment. SIST EN 16584-2:2017

— This standard only refers to aspects of accessibility for PRM passengers it does not define non PRM related requirements and definitions. — This standard assumes that the infrastructure or rolling stock is in its defined operating condition. — Where minimum or maximum dimensions are quoted these are absolute NOT nominal requirements. The ‘General requirements’ standard is written in three parts: — Part 1 contains — contrast; — This document is Part 2 and contains — spoken information; — written information; — tactile information; — pictograms; — Part 3 contains — lighting; — low reflective properties; — transparent obstacles; — slip resistance. SIST EN 16584-2:2017

EN 60268-16, Sound system equipment — Part 16: Objective rating of speech intelligibility by speech transmission index (IEC 60286-16) ISO 3864-1, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for safety signs and safety markings ISO 7000, Graphical symbols for use on equipment — Registered symbols ISO 7001, Graphical symbols — Public information symbols ISO 21542, Building construction — Accessibility and usability of the built environment ETSI EN 301 462 (2000-03), Human Factors (HF); Symbols to identify telecommunications facilities for deaf and hard of hearing people 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 ascender part of any of the characters b, d, f, h, i, j, k, l or t which protrudes above the x-height of the character Note 1 to entry: For examples see Annex F 3.2 bezel raised area that surrounds a pressel as part of a pushbutton SIST EN 16584-2:2017

Note 1 to entry: For examples see Annex F. 3.4 compressed ‘ascender’ ascender that has been compressed or squashed or misaligned and does not use a consistent x-height and/or ascender height
Note 1 to entry: For examples see Annex F. 3.5 compressed ‘descender’ descender that has been compressed or squashed or misaligned and does not use a consistent x-height and/or descender height Note 1 to entry: For examples see Annex F. 3.6 contrast perception of a difference visually between one surface or element of a building/rail vehicle and another by reference to their light reflectance values (LRV) or luminance values Note 1 to entry: See BS 8300:2009+A1 2010 for further information. 3.7 customer information all visual and spoken information other than information intended only for staff 3.8 descender part of any of the characters g, j, p, q or y which protrudes below the level of the baseline Note 1 to entry: For examples see Annex F. 3.9 essential information subset of customer information delivered within the confines of the infrastructure comprising information concerning the departure of train services and safety instructions Note 1 to entry: Platform number, train routeing information, departure times and any updates/changes to previously available information and actions required in reaction to a threat to personal safety (e.g. evacuate station FIRE!, stand back from platform edge train approaching) . SIST EN 16584-2:2017

Note 2 to entry: In the context of steps for internal height changes (other than the external access/egress steps) this means the first usable step when ascending and the edge of the walking floor when descending 3.11 halo illuminated ring surrounding a pressel, not necessarily continuous
3.12 innovative solution technological progression that results in a solution that does not comply with the specification set out in Clause 5 of this standard or for which there are no assessment methods Note 1 to entry: An innovative solution (Article 6 Commission Regulation (EU) No 1300/2014) may only be used following a positive opinion from the European Commission 3.13 last step final step for an ascending passenger to use to overcome a height change, forming the edge of the walking floor 3.14 low reflective properties characteristics that reduce reflection of light from a surface 3.15 mixed case text using a combination of upper and lower case characters Note 1 to entry: For examples see Annex F 3.16 pictogram graphical symbol, diagram or figure with a particular meaning which directly represents or conveys its meaning independently of language through a pictorial representation of a physical object, action or character Note 1 to entry: Refer to ISO 7001:2007, ISO/TR 7239 and ISO 9186 for rules regarding graphical symbols and frames. 3.17 pressel surface of the pushbutton which is pressed in order to activate the pushbutton SIST EN 16584-2:2017

Note 1 to entry: For examples see Annex F. 3.21 serif additional stroke or line attached to the main strokes of a character or number Note 1 to entry: For examples see Annex F. 3.22 slip resistant surface finish that is sufficiently rough or otherwise specially formulated so that friction between the surface and a person's footwear or mobility aid is maintained at an acceptable level in both wet and dry conditions Note 1 to entry: Snow and ice are outside this definition and this standard, therefore other special measures (e.g. operational) should be taken for steps and platforms etc that are exposed to these weather conditions 3.23 spoken information information audibly communicated in words Note 1 to entry: This can be direct, pre-recorded or synthesized information. 3.24 station any form of infrastructure where a train operates and passengers can board or alight in normal operation 3.25 station building any building or structure within the confines of the station in areas for use by passengers which can be open at different times to the overall station Note 1 to entry: This does not include other commercial structures that are not essential for travel SIST EN 16584-2:2017

Tactile signs, controls, symbols, pictograms, guide path and braille or raised characters are a physical means by which tactile information is provided 3.27 transparent obstacle obstacle that allows objects or images to be seen as if there were no intervening material, seen through with a level of clarity Note 1 to entry: Transparency in this standard is when an obstacle allows at least 50 % direct light transmission. 3.28 typeface character set (letters and numbers) of a particular design that is categorised as either ‘serif’ or ‘sans serif’ where this is a collective definition of all the characters in that typeface and not the individual characters Note 1 to entry: Examples of the characters in a ‘serif and ‘sans serif’ typeface are shown in Annex F and example typefaces in Annex N 3.29 universal toilet toilet designed to be used by all passengers including passengers in wheelchairs 3.30 visual acuity clearness or acuteness of vision 3.31 visual information written information, pictograms and markings 3.32 written information information visually communicated in words, letters and numerals, excluding pictograms and markings SIST EN 16584-2:2017

ISO the International Organization for Standardization NCS Natural Colour System PRM Persons with disabilities and persons with reduced mobility RAL German colour matching system issued by RAL gGmbH. STI-PA Speech Transmission Index Passenger Address TSI Technical Specification for Interoperability Table 2 —Symbols Symbol Designation Unit %ile percentile
dB unit of noise level decibel dB LAeq average noise levels decibel Hz unit of frequency Hertz L unit of luminance in candela per square metre cd/m2 m unit of length metre mm unit of length millimetre s unit of time second 5 Requirements and assessment 5.1 General Assessment of the requirements identified in Clause 5 shall be according to Annex H and Annex I. Where additional assessment criteria apply, these will be identified against the relevant clause. All dimensions in the figures are in millimetres (mm) unless otherwise stated. 5.2 Infrastructure 5.2.1 Parking facilities for persons with disabilities and persons with reduced mobility Where a station specific parking area exists, there shall be sufficient and adapted parking spaces reserved for persons with disabilities and persons with reduced mobility eligible to utilize them at the nearest practicable position, within the parking area, to an accessible entrance. SIST EN 16584-2:2017

5.2.2.1 Vertical circulation Staircases on the obstacle free routes shall as a minimum have tactile warning surface indicators according to prEN 16587:2013 installed before the first descending step. International or National rules shall apply to tactile warning surface indicators.
5.2.2.2 Route identification 1) Obstacle free routes shall be clearly identified by visual information as detailed in 5.2.5.
2) Information on the obstacle free route shall be provided to visually impaired people by tactile and contrasting walking surface indicators as a minimum: — international or National rules shall apply to tactile walking surface indicators; — if a tactile path is installed it shall comply with National rules and shall be provided along the full length of the obstacle free route(s); — contrast shall be assessed according to EN 16584-1; — this requirement does not apply to obstacle free routes to and from car parks. Technical solutions using remotely controlled audible devices or telephone applications are permitted to be used in addition or as an alternative. — When used as an addition to the tactile walking surface indicators, international or National rules, if available shall apply. — When they are intended to be used as an alternative, they shall be treated as innovative solutions. If there are handrails or walls within reach along the obstacle free route to the platform, they shall have brief information (for example platform-number or direction-information) in braille or in prismatic letters or numbers on the handrail, or on the wall at a height between 1 450 mm and 1 650 mm.
— Arrows are permissible, in addition to braille or prismatic letters and numbers. — For the purpose of this standard prismatic means raised or tactile character and shall be assessed according to Annex B. — Braille shall be assessed according to Annex E. — When placed on the handrail, this information shall be positioned on the rear of the handrail. The centreline of the tactile information shall be within the 180° arc as shown in Figure 1. — When placed on the wall, this information shall be positioned as shown in Figure 2. SIST EN 16584-2:2017

Key 1 tactile information in braille and prismatic characters on handrails at height 850 mm to 1 000 mm 2 0° to 180° angle from top of handrail to centreline of tactile information at rear of handrail 3 wall, surface or structure on which handrail is mounted (rear side of the handrail)
NOTE
The example in Figure 1 shows the tactile information at approximately 140° from the top. Figure 1 — Positioning of tactile information on the handrail SIST EN 16584-2:2017

Key 1 height range within which tactile information in braille or prismatic characters shall be positioned as measured vertically from the walking floor 2
walking floor 3
sign or label containing tactile information Figure 2 — Vertical positioning of tactile information on the wall or surface 5.2.3 Doors and entrances Door operating devices should be identifiable by touch (for example tactile markings, see Annex B) and should indicate the functionality. Where fitted assessment shall be according to appropriate international or national standards. 5.2.4 Ticketing, information desks and customer assistance points 1) Where manual ticket sales counters, information desks and customer assistance points are provided along the obstacle free route: i) A minimum of one desk shall be accessible to a wheelchair user and to people of small stature. — Assessment shall be according to ISO 21542 or appropriate national or regional standards. ii) A minimum of one desk shall be fitted with an induction loop system for hearing assistance. 2) If there is a glass barrier between the passenger and sales person at the ticket counter: SIST EN 16584-2:2017

ii) if the glass barrier is not removable, an intercom system shall be fitted NOTE 1 'Glass' in the context of this standard is to be understood as any transparent material (see EN 16584–3 for the requirements of glass barriers). 3) If electronic devices are fitted that display pricing information to the sales person, such devices shall also be fitted that display the price to the person purchasing the ticket. — Assessment shall be according to Annex M i) All information on the display shall be between 1 200 and 1 600 mm above the walking floor measured vertically from that floor. ii) The information shall be viewed from the eye points of the agreed design range (for example 5 %ile female to 95 %ile male). — Assessment shall be according to Annex C and relevant anthropometric data. — Assessment for the wheelchair accessible ticket desk shall assume that the PRM is seated in a wheelchair for the assessment to be made with eye points as defined in Annex C. — Assessment for the non-wheelchair accessible ticket desk shall assume that the PRM is standing for the assessment to be made with eye points as defined in Annex C. iii) The height of uppercase letters and numbers on electronic displays shall be a minimum of 14 mm. The reading distance shall be a minimum of 500 mm from the display. — Assessment of contrast and brightness shall be according to EN 16584-1. — For minimum reading distances greater than 500 mm then a proportionately larger character height shall be used. (See Annex D for a permitted method of determining the height.) 4) Where ticket vending machines are provided on an obstacle free route at a station a minimum of one of these machines: i) shall have a tactile contact area (to include the keyboard, the payment and ticket vending areas) at a height according to ISO 21452 or appropriate national or regional standards; ii) shall have a display and keyboard which shall be visible by someone sitting in a wheelchair. — Assessment of contrast for characters on the keyboard shall be according to EN 16584-1 and lighting conditions shall be according to EN 16584-3. iii) The information shall be viewed from the eye points of the agreed design range (for example 5 %ile female to 95 %ile male). — Assessment shall be according to Annex I and relevant anthropometric data. SIST EN 16584-2:2017

for examples. If braille is used it shall be according to Annex E and see Annex J for good practice information. — lifts according to EN 81-70:2003 Annex E.4. 7) Time information presented in digits shall be in the 24 h system. 8) The following specific graphic symbols and pictograms shall be fitted with the wheelchair symbol according to Annex A: — directional information for wheelchair specific routes; — indication of the wheelchair accessible toilets and other amenities if provided; — assessment shall be according to Annex A and see Annex K for examples; — if there is train configuration information on the platform, indication of the wheelchair boarding location. The symbols are permitted to be combined with other symbols (see Annex K for examples). 9) Where inductive loops are fitted these shall be indicated by a sign as described in Annex A. SIST EN 16584-2:2017

1) The boundary of the danger area, furthest from the rail side edge of the platform shall be marked with a visual warning line that shall be: i) colour contrasting; — Assessment shall be according to EN 16584-1. ii) slip resistant; — Assessment shall be according to EN 16584-3. iii) a minimum width of 100 mm. 2) The boundary of the danger area, furthest from the rail side edge of the platform shall be marked with tactile walking surface indicators which can be one of two types: i) an attention pattern indicating a hazard at the boundary of the danger area; ii) a guiding pattern indicating a path of travel at the safe side of the platform. — Assessment for tactile warning surface indicators shall be according to ISO 21542 or national rules. 3) The positioning of the visual and tactile warnings shall be according to international or national rules. SIST EN 16584-2:2017
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