M/590 - Postal services

This document covers the track and trace events for the return flow of e-Commerce items, more specifically, the events that are most useful to the original recipient (if any) and the E-Commerce company that sent the item in the first place.
It provides a minimum set of events formulated in language that is understood by sellers and buyers of E-Commerce products. The logistic service providers (LSPs) involved can "map" their own internal events to the events described in this document.
A return flow is always linked to a forward flow that is the subject of CEN/TS 18055-1.
This document aims to describe only those events that are related to the returns flow. Therefore, this document defines and describes the exact moment that the forward flows stop and the associated return flow starts.
This document covers the following four cases of return flows:
-   unsuccessful delivery (item remains in possession of the last mile operator);
-   return to sender or equivalent party (delivered and later returned parcel);
-   a service for recipients to send (parts of) a received shipment back;
-   returns caused by failure to meet regulatory or cross-border procedure requirements.
Each of these cases will be covered in separate clauses of the document.
NOTE   There are some processes in case 3 that need to occur before the parcel enters into the Returns Flow and they are generally executed by the E-Commerce company (or a party acting on its behalf) ).
This document will not describe those "precursor" processes in any detail, but it will describe the minimum requirements in terms of information needed by the first LSP to be able to start to execute the Return Flow effectively and efficiently. The precursor process is similar to the RMA (= Return Materials Authorization) process used in business-to-business environments.
This document does not cover the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
This document does not cover all events necessary for an LSP to track items within its own facilities.

This document covers the track and trace events for the return flow of e-Commerce items, more specifically, the events that are most useful to the original recipient (if any) and the E-Commerce company that sent the item in the first place.
It provides a minimum set of events formulated in language that is understood by sellers and buyers of E-Commerce products. The logistic service providers (LSPs) involved can "map" their own internal events to the events described in this document.
A return flow is always linked to a forward flow that is the subject of CEN/TS 18055-1.
This document aims to describe only those events that are related to the returns flow. Therefore, this document defines and describes the exact moment that the forward flows stop and the associated return flow starts.
This document covers the following four cases of return flows:
-   unsuccessful delivery (item remains in possession of the last mile operator);
-   return to sender or equivalent party (delivered and later returned parcel);
-   a service for recipients to send (parts of) a received shipment back;
-   returns caused by failure to meet regulatory or cross-border procedure requirements.
Each of these cases will be covered in separate clauses of the document.
NOTE   There are some processes in case 3 that need to occur before the parcel enters into the Returns Flow and they are generally executed by the E-Commerce company (or a party acting on its behalf) ).
This document will not describe those "precursor" processes in any detail, but it will describe the minimum requirements in terms of information needed by the first LSP to be able to start to execute the Return Flow effectively and efficiently. The precursor process is similar to the RMA (= Return Materials Authorization) process used in business-to-business environments.
This document does not cover the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
This document does not cover all events necessary for an LSP to track items within its own facilities.

The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.

The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.

This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.

This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.

This document describes methods and requirements for proof of delivery replacing the physical signature, while being as secure and trustworthy as physical signatures.
It applies to situations where the traditional, physical signature is required by the service to be provided and where this traditional physical signature is not required by regulation.
It applies to parcels delivered to recipients by postal operators and Logistic Service Providers (LSP).
This document aims to meet or exceed the level of confidence associated with traditional, physical signatures.
The new proof of delivery process will ascertain that the item is delivered to an authorized recipient or receiver and also prove that the recipient accepted the delivery.
This document includes only the delivery process (forward flow).

This document establishes a common methodology for the calculation, allocation and declaration of greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
Figure 1 - Overview of parcel delivery operations

This document describes methods and requirements for proof of delivery replacing the physical signature, while being as secure and trustworthy as physical signatures.
It applies to situations where the traditional, physical signature is required by the service to be provided and where this traditional physical signature is not required by regulation.
It applies to parcels delivered to recipients by postal operators and Logistic Service Providers (LSP).
This document aims to meet or exceed the level of confidence associated with traditional, physical signatures.
The new proof of delivery process will ascertain that the item is delivered to an authorized recipient or receiver and also prove that the recipient accepted the delivery.
This document includes only the delivery process (forward flow).

This document establishes a common methodology for the calculation, allocation and declaration of greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
Figure 1 - Overview of parcel delivery operations