ISO/TR 19083-1:2016

TECHNICAL ISO/TR
REPORT 19083-1
First edition
2016-10-15
Intelligent transport systems —
Emergency evacuation and disaster
response and recovery —
Part 1:
Framework and concept of operation
Systèmes intelligents de transport — Évacuation d’urgence et
intervention en cas de catastrophe et rétablissement —
Partie 1: Cadre et concept opérationnel
Reference number
©
ISO 2016
© ISO 2016, Published in Switzerland
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ii © ISO 2016 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Symbols and abbreviated terms . 6
5 Overview and framework requirements . 6
5.1 General . 6
5.2 Criteria for using public transport for evacuation and disaster response . 7
5.2.1 Overview . 7
5.2.2 Planning assumptions for evacuations . 8
5.2.3 Other key considerations for disaster response and recovery efforts .11
5.3 Agencies and organizations involved in a regionally supported evacuations and
disaster response and recovery.13
5.3.1 Overview .13
5.3.2 Local .13
5.3.3 Regional .13
5.3.4 National agencies .14
5.3.5 Other agencies .14
5.4 Roles and responsibilities .14
5.4.1 General.14
5.4.2 Disaster response roles and responsibilities for transportation services .15
5.4.3 Disaster recovery roles and responsibilities .20
6 Concept of Operations template for Decision Support System for Public Transport
Emergency Management .22
6.1 General .22
6.1.1 Background.22
6.1.2 Overview .23
6.2 Scope of the PT-EEDRR-DSS .23
6.2.1 Operational need .23
6.2.2 User-oriented operational description .24
6.2.3 Scenario timelines and selections .30
6.2.4 Operational considerations for recovery effort .36
6.3 System overview .39
6.3.1 Operational environment .39
6.3.2 Support environment.42
6.4 Operational impacts .44
Annex A (informative) Authorities and policies .46
Annex B (informative) Primary command-level public transport role profiles.48
Bibliography .54
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
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electrotechnical standardization.
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described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
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The committee responsible for this document is ISO/TC 204, Intelligent transport systems.
A list of all parts in the ISO series can be found on the ISO website.
iv © ISO 2016 – All rights reserved

Introduction
This document defines the framework and concept of operation for developing a public transport
decision support system for evacuations and disaster response and recovery. This includes establishing
the criteria under which public transport prepares for, responds to, and recovers from a disaster. The
criteria, as established by national, regional and local governance based on the type and severity of the
emergency, are used to identify the roles and responsibilities of public transport within the boundaries
of the Intelligent Transport System architecture. For example, the criteria for a localized disaster
such as a chemical plant fire will be governed by local or regional response plans and requires fast
response times. Whereas, a hurricane having a wider impact may be governed by national response
plans, as well as local and regional, and allow pre-planning to take place because they are typically
slower moving. It is important to emphasize that this document focuses only on those activities related
to ground transportation and does not address societal issues (i.e. sheltering, aid, security, etc.) nor
does it address air or rail transportation associated with disaster management. The reader is directed
to ISO/TC 292 for societal issues and to ISO/TC 20 SC 17 and ISO/TC 269 for air and rail transportation
issues associated with disasters. This document adheres to ISO 22300, which contains terms and
definitions applicable to societal security to establish a common understanding so that consistent
terms are used.
It is also important to note that this document relies on national, regional, and local policies and
authorities to create a concept of operation. The concept of operations defines the set of requirements
needed for designing, developing, and deploying a Decision Support System for evacuation and disaster
response and recovery. The Decision Support System is an interactive software-based system intended
to help public transport emergency services personnel compile useful information from a combination
of raw data, documents, and personal knowledge, or traffic models. This knowledge is then used to
identify and solve evacuation and disaster response and recovery problems and disseminate those
decisions to emergency managers, traffic managers, public transport, and the public itself. The Decision
Support System is a natural progression from Computer Aided Dispatch and Automatic Vehicle Location
systems which has been the core Intelligent Transportation Systems (ITS) used by public transport. The
Decision Support System combines the use of traffic models and analytic techniques with traditional
ITS data access and retrieval functions to solve less well structured, underspecified evacuation and
disaster response and recovery problems that upper level managers may face in a disaster.
The goal of this document is to save lives and aid recovery by using ITS technologies to coordinate a
comprehensive transportation response to disaster. This includes using the Decision Support System
to identify routes and manage equipment and personnel to ensure public transport is used to evacuate
people out of harm’s way and provide transportation support for all response and recovery efforts from
major disasters such as hurricanes, tsunamis, or catastrophic accidents. This document recommends
public transport to serve as the primary mobility agent for all transportation-related actions before,
during and after a disaster. This represents a paradigm shift from past response and recovery
efforts such as the Great Japan Earthquake 2011 or Hurricane Katrina in the US, which typically see
transportation-related activities coordinated by emergency managers who rely on traffic managers
and public transport service operators to provide the services. While the emergency manager is the
responsible individual for any disaster and will continue to do so, the role of coordinating transportation
between traffic management, emergency services and public transport should be assigned to a public
transport professional. The reasoning for this shift of responsibility is that public transport has the
most experience and the resources to move large numbers of people efficiently and in a timely manner,
which is paramount before, during and after a disaster. This may present problems in rural areas as
ITS technologies, equipmen
...