CEN/WS 094 - Competences of hotel general manager
The CEN Workshop intends to develop a CWA (CEN Workshop Agreement) which will define the professional requirements (in terms of competences) of the general manager in the accommodation and hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel, regardless of its size or facilities and who can be regarded as the "guardian" of service quality standards and hotel reputation. In particular, the CWA will provide competence requirements in the following areas: 1. Global vision, such as: definition of overall commercial, e-commerce and sales strategies; position of the facility on the market; position and visibility of the facility on social networks; credit management; definition of agreements and supply control system; definition of hotel management agreements with the various usable options; insurance management; public Relations with Customers, Associations and any other subject strategically relevant for the hotel, etc. 2 Planning and definition of goals, such as: defining short-, medium- and long-term goals; defining a Budget draft to submit to the Ownership/Stakeholder; defining a Business Plan draft to submit to the Ownership/Stakeholder, definition of CAPEX with ROI calculation, etc. 3 Organisation, such as: defining an internal code of conduct and regulations, defining the organisational chart and recruiting principles, etc. 4 Human Resource Management and Leadership, such as: leading the team to achievement of goals through definition of KPIs; promoting professional development of the Staff through definition of KPIs; performance control system; internal customer satisfaction monitoring (Staff), etc. 5 Management and operating control responsibilities, such as: booking, reception/desk and check-in; concierge desk and quality control; event organisation; revenue management; sales & marketing; digital and information technology; restaurant; financial administration, maintenance; housekeeping; security; c
Competences of hotel general manager
The CEN Workshop intends to develop a CWA (CEN Workshop Agreement) which will define the professional requirements (in terms of competences) of the general manager in the accommodation and hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel, regardless of its size or facilities and who can be regarded as the "guardian" of service quality standards and hotel reputation. In particular, the CWA will provide competence requirements in the following areas: 1. Global vision, such as: definition of overall commercial, e-commerce and sales strategies; position of the facility on the market; position and visibility of the facility on social networks; credit management; definition of agreements and supply control system; definition of hotel management agreements with the various usable options; insurance management; public Relations with Customers, Associations and any other subject strategically relevant for the hotel, etc. 2 Planning and definition of goals, such as: defining short-, medium- and long-term goals; defining a Budget draft to submit to the Ownership/Stakeholder; defining a Business Plan draft to submit to the Ownership/Stakeholder, definition of CAPEX with ROI calculation, etc. 3 Organisation, such as: defining an internal code of conduct and regulations, defining the organisational chart and recruiting principles, etc. 4 Human Resource Management and Leadership, such as: leading the team to achievement of goals through definition of KPIs; promoting professional development of the Staff through definition of KPIs; performance control system; internal customer satisfaction monitoring (Staff), etc. 5 Management and operating control responsibilities, such as: booking, reception/desk and check-in; concierge desk and quality control; event organisation; revenue management; sales & marketing; digital and information technology; restaurant; financial administration, maintenance; housekeeping; security; c
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CEN/WS 094 is a Technical Committee within the European Committee for Standardization (CEN). It is named "Competences of hotel general manager" and is responsible for: The CEN Workshop intends to develop a CWA (CEN Workshop Agreement) which will define the professional requirements (in terms of competences) of the general manager in the accommodation and hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel, regardless of its size or facilities and who can be regarded as the "guardian" of service quality standards and hotel reputation. In particular, the CWA will provide competence requirements in the following areas: 1. Global vision, such as: definition of overall commercial, e-commerce and sales strategies; position of the facility on the market; position and visibility of the facility on social networks; credit management; definition of agreements and supply control system; definition of hotel management agreements with the various usable options; insurance management; public Relations with Customers, Associations and any other subject strategically relevant for the hotel, etc. 2 Planning and definition of goals, such as: defining short-, medium- and long-term goals; defining a Budget draft to submit to the Ownership/Stakeholder; defining a Business Plan draft to submit to the Ownership/Stakeholder, definition of CAPEX with ROI calculation, etc. 3 Organisation, such as: defining an internal code of conduct and regulations, defining the organisational chart and recruiting principles, etc. 4 Human Resource Management and Leadership, such as: leading the team to achievement of goals through definition of KPIs; promoting professional development of the Staff through definition of KPIs; performance control system; internal customer satisfaction monitoring (Staff), etc. 5 Management and operating control responsibilities, such as: booking, reception/desk and check-in; concierge desk and quality control; event organisation; revenue management; sales & marketing; digital and information technology; restaurant; financial administration, maintenance; housekeeping; security; c This committee has published 0 standards.
CEN/WS 094 develops CEN standards in the area of A01 - TOURIST SERVICES - Information technology. The scope of work includes: The CEN Workshop intends to develop a CWA (CEN Workshop Agreement) which will define the professional requirements (in terms of competences) of the general manager in the accommodation and hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel, regardless of its size or facilities and who can be regarded as the "guardian" of service quality standards and hotel reputation. In particular, the CWA will provide competence requirements in the following areas: 1. Global vision, such as: definition of overall commercial, e-commerce and sales strategies; position of the facility on the market; position and visibility of the facility on social networks; credit management; definition of agreements and supply control system; definition of hotel management agreements with the various usable options; insurance management; public Relations with Customers, Associations and any other subject strategically relevant for the hotel, etc. 2 Planning and definition of goals, such as: defining short-, medium- and long-term goals; defining a Budget draft to submit to the Ownership/Stakeholder; defining a Business Plan draft to submit to the Ownership/Stakeholder, definition of CAPEX with ROI calculation, etc. 3 Organisation, such as: defining an internal code of conduct and regulations, defining the organisational chart and recruiting principles, etc. 4 Human Resource Management and Leadership, such as: leading the team to achievement of goals through definition of KPIs; promoting professional development of the Staff through definition of KPIs; performance control system; internal customer satisfaction monitoring (Staff), etc. 5 Management and operating control responsibilities, such as: booking, reception/desk and check-in; concierge desk and quality control; event organisation; revenue management; sales & marketing; digital and information technology; restaurant; financial administration, maintenance; housekeeping; security; c Currently, there are 0 published standards from this technical committee.
The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.
A Technical Committee (TC) in CEN is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.