ISO/TR 31700-2:2023

TECHNICAL ISO/TR
REPORT 31700-2
First edition
2023-01
Consumer protection — Privacy
by design for consumer goods and
services —
Part 2:
Use cases
Protection des consommateurs — Respect de la vie privée assuré
dès la conception des biens de consommation et services aux
consommateurs —
Partie 2: Cas d’usage
Reference number
© ISO 2023
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Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviated terms . 2
5 Overview of ISO 31700-1 requirements and related concepts . 2
5.1 ISO 31700-1 Requirements . 2
5.2 Related concepts . 3
5.3 Viewpoints in the use cases . 6
5.3.1 General . 6
5.3.2 Consumer product viewpoint . 6
5.3.3 Engineering framework viewpoint. 7
5.3.4 Ecosystem viewpoint . 7
6 Use case analysis . 7
6.1 General . 7
6.2 Use case template . 7
7 Use cases . 8
7.1 General . 8
7.2 On-line retailing . 9
7.2.1 On-line retailing use case main description . 9
7.2.2 On-line retailing consumer communication . 11
7.2.3 On-line retailing summary .12
7.2.4 On-line retailing general requirements .13
7.2.5 On-line retailing risk management . 14
7.2.6 On-line retailing development, deployment and operation .15
7.2.7 On-line retailing end of PII lifecycle . 16
7.3 Fitness company . . 17
7.3.1 Fitness company use case main description . 17
7.3.2 Fitness company risk management of health application . 19
7.3.3 Fitness company consumer communication . 20
7.4 Smart locks for homes front doors . 21
7.4.1 Smart locks product line main description . 21
7.4.2 Smart locks basic configuration . 24
7.4.3 Smart locks colocation configuration . 25
7.4.4 Smart locks family configuration . 26
7.4.5 Smart locks risk management . 27
7.4.6 Smart locks consumer communication .28
7.4.7 Smart locks development, deployment and operation .29
Bibliography .31
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
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electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
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www.iso.org/iso/foreword.html.
This document was prepared by Project Committee ISO/PC 317, Consumer Protection – privacy by design
for consumer goods and services.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
[1]
ISO 31700-1 provides high-level requirements and recommendations for organizations using privacy
by design in the development, maintenance and operation of consumer goods and services. These are
grounded in a consumer-focused approach, in which consumer privacy rights and preferences are
placed at the heart of product development and operation.
Use case help to identify, clarify and organize system requirements related to a set of goals, by
illustrating a series of possible sequences of interactions between stakeholder(s) and system(s) in a
particular ecosystem.
[2]
The use cases in this document use a template that is based on IEC 62559-2 while enabling a focus on
privacy by design challenges and on the ISO 31700-1 requirements.
Although there are a wide range of use cases, this document provides three sample use cases to help
further understand the implementation of ISO 31700-1: on-line retailing, a fitness company and smart
locks.
v
TECHNICAL REPORT ISO/TR 31700-2:2023(E)
Consumer protection — Privacy by design for consumer
goods and services —
Part 2:
Use cases
1 Scope
This document provides illustrative use cases, with associated analysis, chosen to assist in
understanding the requirements of 31700-1.
The intended audience includes engineers and practitioners who are involved in the development,
implementation or operation of digitally enabled consumer goods and services.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org
3.1
privacy by design
design methodologies in which privacy is considered and integrated into the initial design stage
and throughout the complete lifecycle of products, processes or services that involve processing of
Personally Identifiable Information, including product retirement and the eventual deletion of any
associated personally identifiable information
Note 1 to entry: The lifecycle also includes changes or updates.
[SOURCE: ISO 31700-1:2023, 3.5]
3.2
use case
description of a sequence of interactions of a consumer and a consumer product used to help identify,
clarify, and organize requirements to support a specific business goal
Note 1 to entry: Consumers can be users, engineers, of systems.
Note 2 to entry: A system of interest in this document is a consumer goods or service.
[SOURCE: ISO 31700-1:2023, 3.22, modified — note 2 added]
4 Abbreviated terms
NIST National Institute of Standards and Technology
PII Personally identifiable information
5 Overview of ISO 31700-1 requirements and related concepts
5.1 ISO 31700-1 Requirements
[1]
Table 1 lists ISO 31700-1:2023 requirements, categorised as:
— general (ISO 31700-1:2023, clause 4);
— consumer communication requirements (ISO 31700-1:2023, clause 5);
— risk management requirements (ISO 31700-1:2023, clause 6);
— develop, deploy and operated privacy controls (ISO 31700-1:2023, clause 7);
— end of PII lifecycle requirements (ISO 31700-1:2023, clause 8).
Table 1 — ISO 31700-1 requirements
Category ISO 31700-1 section number and requirement
4.2 Design capabilities to enable consumers to enforce their privacy rights
4.3 Develop capability to determine consumer privacy preferences
4.4 Design human computer interface (HCI) for privacy
4.5 Assign relevant roles and authorities
General
4.6 Establish multi-disciplinary responsibilities
4.7 Develop privacy knowledge, skill and ability
4.8 Ensure knowledge of privacy controls
4.9 Documented information management
5.2 Provision of privacy information
5.3 Accountability of responsible persons to providing privacy information
Consumer communica-
5.4 Responding to consumer inquiries and complaints
...