ISO/IEC/IEEE 26531:2023

INTERNATIONAL ISO/
STANDARD IEC/IEEE
Second edition
2023-03
Systems and software engineering —
Content management for product life
cycle, user and service management
information for users
Ingénierie des systèmes et du logiciel — Gestion de contenu relatif aux
informations concernant le cycle de vie du produit, l'utilisateur et la
gestion de service, à destination des utilisateurs
Reference number
© ISO/IEC 2023
© IEEE 2023
© ISO/IEC 2023
© IEEE 2023
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Published in Switzerland
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© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved

Contents Page
Foreword . vi
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions . 1
3.2 Abbreviated terms . 5
4 Conformance . 6
5 Component content management system development and implementation .6
6 Content management project initiation . 7
6.1 Developing a business case. 7
6.2 Defining requirements for a CCMS . 9
6.2.1 Requirements definition . 9
6.2.2 Output requirements . 9
6.2.3 Storage and retrieval requirements . 9
6.2.4 Assembly and linking requirements . 10
6.2.5 Writing, reviewing and workflow requirements . 11
7 Project planning for CCMS implementation .12
7.1 Implementation plan . 12
7.2 Information model .12
7.3 Information model specification . 13
7.4 Writing guidelines . 14
7.5 Automation-assisted reviews .15
7.6 Reuse strategy . 15
7.6.1 Content conditional processing . 15
7.6.2 Content inclusion . 15
7.6.3 Content variables . 16
7.7 Metadata schema . 16
7.7.1 General . 16
7.7.2 Administrative metadata . 17
7.7.3 Descriptive metadata . 18
7.7.4 Processing metadata . 18
7.8 Workflow . 18
7.8.1 Workflow specification . 18
7.8.2 Workflow approvals . 18
7.8.3 Translation workflow . 19
7.8.4 Workflow completion . . .20
7.9 Schedule of activities, deliverables, and responsibilities . 20
7.10 Training plan . 20
7.11 Style sheet development. 20
7.12 Pilot project specification . 20
7.13 Organizational rollout . 21
8 Content development.21
8.1 Content creation . 21
8.1.1 General . 21
8.1.2 Structured writing . 21
8.1.3 Unstructured writing . 21
8.1.4 Content granularity .22
8.2 Content conversion . 22
8.2.1 General .22
8.2.2 Microcontent .23
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© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved

9 Management and control .23
9.1 Managing quality .23
9.2 Review of content . 24
9.3 Approval of content . 25
9.4 Search and retrieval . 25
9.5 Localization and translation . 25
9.5.1 Translation management . 25
9.5.2 Content management for translation . 26
9.5.3 Publication of translated content . 26
9.5.4 Publication of multilingual content . 26
9.5.5 Translation of vector graphics . 26
9.6 Content deletion . 27
9.7 Content and component archiving . 27
10 Publication .28
10.1 Release management .28
10.2 Version management .28
10.3 Publication of content.29
11 Component content management system requirements .30
11.1 General .30
11.2 Component content management system framework .30
11.2.1 General storage requirements .
...