ISO/TR 22957:2018

TECHNICAL ISO/TR
REPORT 22957
Second edition
2018-12
Document management — Analysis,
selection and implementation of
of enterprise content management
(ECM) systems
Reference number
©
ISO 2018
© ISO 2018
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ii © ISO 2018 – All rights reserved

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 ECM technology . 3
4.1 General . 3
4.2 Functional view of ECM systems . 3
4.3 Technical view of ECM systems . 4
4.3.1 Overview . 4
4.3.2 Database services . 5
4.3.3 Storage device drivers . 5
4.3.4 ECM application services . 5
4.4 Core technologies and application-specific modules. 6
4.4.1 Overview . 6
4.4.2 Document/library services technologies . 6
4.4.3 Document imaging technologies . 7
4.4.4 Intelligent document recognition . 8
4.4.5 Workflow technologies . 9
4.4.6 Records management modules . 9
4.4.7 Enterprise report management technologies .10
4.4.8 Forms processing .11
4.4.9 Optical, mark and intelligent character recognition .11
5 ECM guidelines and standards .12
5.1 General .12
5.2 Selecting the appropriate guideline or standard .13
5.2.1 General.13
5.2.2 Industry guidelines .13
5.2.3 Trusted system and legal considerations .13
5.2.4 Technology standards.15
5.2.5 Implementation considerations .15
5.3 Document imaging .17
5.3.1 User guidelines .17
5.3.2 Implementation considerations .20
5.4 Document/library services .23
5.4.1 Technology standards.23
5.4.2 Implementation considerations .23
5.5 Workflow .24
5.5.1 Technology standards.24
5.5.2 Implementation considerations .25
5.6 Records management .27
5.6.1 Overview .27
5.6.2 Records capture .27
5.6.3 Maintenance/use .28
5.6.4 Final disposition of records .30
6 Considerations for hosted solutions — Trusted third-party repository requirements .30
6.1 General .30
6.2 Trusted third-party repository services .31
6.3 Requirements of trusted third-party repositories .32
7 Good practices associated with ECM project phases/activities .33
7.1 Assessing the existing records environment .33
7.2 Change management .33
7.2.1 Overview .33
7.2.2 Champion user participation .33
7.2.3 Change management programme .35
7.2.4 Communication .35
7.2.5 Project phases and activities .36
7.3 Process/procedure baselining .42
7.3.1 Overview .42
7.3.2 High-level baseline .42
7.3.3 Detailed process baselining .43
7.3.4 Processing metrics .43
7.4 Anticipated processes/procedures .44
7.5 Technology requirements definition .45
7.6 Document classification and indexing model .45
7.7 Business objectives and requirements .45
7.8 Technology evaluation guidelines .46
7.9 Forms review and design considerations .47
7.10 Legacy data/document conversion methodology considerations .48
7.10.1 General.48
7.10.2 Full back file conversion .48
7.10.3 Partial back file conversion.48
7.10.4 As-needed conversion .48
7.11 Procurement document preparation .49
7.12 Solution/product evaluation guidelines .49
7.13 Project planning and execution .51
7.14 System, unit testing and project monitoring .51
7.15 Acceptance testing criteria .52
7.16 Rollout planning .
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